Last updated on November 15, 2023

Standard Orders will typically ship pack and ship in 2-4 business days (Mon-Fri) and you will receive your order in 3-4 business days (Mon-Fri) once shipped.

Expedited Orders received by 12pm PST ship same day (M-F) otherwise will ship out in 2 to 4 weekdays.

Last updated on November 15, 2023

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are its on its way!

Last updated on November 15, 2023

No, We currently don’t provide international shipping, but we are working on that!

Last updated on November 15, 2023

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please reach our to casemenowinfo@gmail.com and we will look into replacing or crediting you for your order.

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.

Last updated on November 15, 2023

We offer a free 7-day return or exchange on all unused online purchases. We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please start the return process here.

Last updated on November 15, 2023

All U.S. online orders may be returned via mail within 7 days free of charge! If it passed 7 days but within 10 days, you are not fully satisfied with your item we can help you find the style or size that's right for you. Begin your exchange process by simply visiting our returns/exchange center at: www.xxxx To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.

Last updated on November 15, 2023

For detailed information about our warranty and steps for filing a warranty claim click HERE

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Last updated on November 15, 2023

Please follow the below steps to identify your iPhone size (model):

1. Open Settings

2. Tap your Apple ID profile at the top

3. Scroll down until you see the list of your devices.

4. The first device listed is your iPhone. You can see your iPhone size here (below the device name).

5. You can also tap on the device name and you'll see your iPhone size info (model), iOS version, serial number, etc.

6. Return to our shop page.

7. Select your iPhone size and continue shopping!

Last updated on November 15, 2023

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please navigate to a product and click "Notify me when restocked" for the desired item to be one of the first notified when it is back in stock.

Last updated on November 15, 2023

Yes! U.S. customers can purchase an electronic gift card by clicking here.

No, gift cards cannot be applied to the shipping fee.

Please send us an email us at casemenowinfo@gmail.com with more details and we will follow up.